Customer Service

Email

We will always respond to emails in a timely manner. If you have not received a response to us within 72 hours (please take into consideration holiday periods such as Christmas), please first check your 'spam' or 'trash' folder.

Please use one of the following addresses depending on your query:

Pre-Sales and general questions/comments - hello@ecigwizard.com 
Customer Services including questions about your order - cs@ecigwizard.com 
Product Returns - returns@ecigwizard.com - Our returns policy allows 30 days from when items are received. 
Product suggestions and improvements - suggestions@ecigwizard.com 
Please try to include as much detail with your first e-mail as possible. Items such as order number will speed things up for us and you.

Telephone

Although e-mail is our preferred contact method we understand that sometimes your query/comment just can't wait, in that case please give us a call on: 0345 305 2585. Phone lines are open Monday - Friday, 9am - 5pm UK time.

*Calls are charged at your local rate from a BT land line. Mobile operators may charge more.

Shops

To view a list of all our shops, please check out our Local Vape Store Finder.

Post

ECIGW Ltd
Unit 3 Fengate Trade Park
Fengate
Peterborough
PE1 5XA
United Kingdom

Company Information

Our company registration number and VAT registration details can be found below:
Company Registration Number: 12374203
VAT Number: 349727262